New Service Provides Integrated Physical and Mental Health Services for Employees

TORONTO, Ont. (January 22, 2016) – Replacing programs such as Employee Assistance Plans, Medical Second Opinion, Disability Support, Caregiving/Healthcare Navigation and Chronic Disease Management Services, YourNurse provides a single point of contact to help employees navigate their health benefits with experienced nurses as their guides.

Employee health services have focused on either a physical or mental health concern, but employees’ challenges are often more complicated. At the same time employers and plan sponsors deal with ambiguous reporting and unclear organizational value.

But a newly launched service — YourNurse — is bringing clarity to the marketplace and giving employees and employers the excellent service they deserve.

“Employees shouldn’t have to struggle to get the help they need and employers shouldn’t be left in the dark about how the benefit programs they’ve purchased are being used,” said Jamie Marcellus, President of First Health Care and a Registered Nurse himself.

Employees access all services through a single toll-free telephone number and through a nurse ensuring the employee gets the right emotional, physical and/or social support needed to address theirs concerns holistically.

“Employees face physical, psychological and emotional challenges that impact their health, well-being and engagement at work. We provide YourNurse as a fully integrated service because we want to make it as uncomplicated and seamless as possible for employees to get the help they need and remain productive in their jobs,” Marcellus said.

At the same time, YourNurse understands that information is critical to businesses. YourNurse provides clear reporting, showing every interaction as well as clear outcomes to help organizations understand their employee population. This enables employers to monitor trends and to customize services to meet the needs of their employees.

“We take the guesswork out of what counts as utilization,” Marcellus said. “Under our model, organizations are able to understand and unlock value, as well as have the option of usage-based pricing.”



Note: YourNurse, a service of First Health Care, builds upon 20 years of Canadian Healthcare experience delivering millions of hours of care and providing assessment, consultation and case management services to Canadians through employer and retiree programs. First Health Care is accredited by Accreditation Canada, the highest standards for care and quality in the industry.

For more details, please visit http://yournurse.ca