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Payment Services Officer (Inventory) - Benefits Delivery Services Branch, Canada

Company: Employment and Social Development Canada - Benefits Delivery Services Branch
Salary: $51,538 to $57,643
Contract Period: Contract
Hours: Full Time
Location: Canada
Category: Government
As a Payment Services Officer (PSO), you will play a key role in the administration of federal benefit programs that impact the livelihood of many Canadians. Such programs include Employment Insurance, Canada Pension Plan and Old Age Security. There are two different PSO jobs:

The primary role of the call centre PSO is to answer questions and provide guidance to clients/citizens on the phone. The primary role of the processing PSO is to review claims for benefits in order to determine entitlements.

Extensive training and development opportunities will allow you to acquire a comprehensive and up-to-date knowledge of Service Canada’s programs and services. Working conditions require adapting to change, dealing with stress, and dealing with difficult conversations.

More details and application here: